Write-offs

Uncollectible amounts — explicit write-off documents, not a silent edit of invoices or leakage charts.

Uncollectible

Give up on a balance on purpose

Write-offs are explicit documents that a balance will not be collected. They are not a hidden chart edit.

Finance → Write-offs Route /finance/write-offs Org flag writeOffsEnabled Finance Manager · Admin

Select the amount, record a reason, post. Confirm invoices/AR and leakage follow.

Finance managers and admins. Executives may approve.

Identify uncollectible, post write-off, confirm related views.

Bad debt. Customer gone. After legal settle. Leakage you will not bill.

ⓘ

Own document

Not a credit note. Not a PO change. Audit wants this register.

Pick the balance, post the write-off with a reason.

flowchart TD
  A[Open Write-offs] --> B[Select balance]
  B --> C[Reason]
  C --> D[Post]
  D --> E[AR / leakage follow]

Write-offs abandon collection. Credits adjust customer bills. Neither replaces PO amendments.

1. Explicit document

Do not zero an invoice line as a fake write-off if the product wants this register.

2. Approvals

Follow policy.

3. Leakage

Should drop after post.