The job of this console
Publish masked, sourced articles. Remove anything that looks like raw pay, medical, or review text. Then let agents cite it.
AI · Knowledge
Knowledge & RCA
Curated corpus and RCA articles agents may cite — not the live project RCA register and not unmasked HR files.
Scroll to Flowcharts. Scenario: Publish a knowledge article an agent can cite.
Corpus
What agents are allowed to remember
Knowledge & RCA is the curated corpus. Live incidents still file on Projects → RCA. People policies still live on People → Policies.
AI Intelligence → Knowledge & RCA
Route
/ai/knowledge
Org flag knowledgeEnabled
Knowledge admins · PM · Admin
Seat at the table
Knowledge admins, PMs, admins with knowledgeEnabled. Not a dumping ground for HR exports.
The working rhythm
After an incident closes, write the lesson here if it should be cited; keep the incident on the project.
Moments that bring you here
Post-RCA. A repeated how-to. When agents invent policy. After a lessons-learned write-up.
ⓘ
Curated, masked
Not the file manager. Not Employee documents. Snippets stay masked.
Flowcharts
1 — Curate then cite
Publish a masked article, let agents cite it.
flowchart TD
A[Open Knowledge] --> B[Edit article]
B --> C[Masked snippet + source]
C --> D[Publish]
D --> E[Agents cite]
- 1OpenAI Intelligence → Knowledge & RCA.
- 2WriteMasked, sourced.
- 3PublishCorpus.
- 4CiteAgent console / insights.
Overview
Knowledge is a curated corpus for AI. Project RCA is the incident register on delivery. People policies are acknowledgements on Employee. Do not dump unmasked files here.
How to use
1. Link the source id
Articles without a source are folklore.
2. Not a file manager
Project files stay on File manager.
3. RCA dual meaning
Incident file vs knowledge article — pick the right one.